I would think twice if you are thinking about registering with this dental practice. I find the staff quite miserable, rude and uncaring, when you go in the receptionist seems quite annoyed that you have turned up, its like you are disturbing her day! I made an an appointment back in March to see the dentist which they sent an email confirmation, when I got there they said I actually do not have an appointment despite me showing them the email, the receptionist just shrugged!
Today I went for my hygienist appt that was booked back in February, I arrived on time to be told the appointment had been moved to later in the
day and that they had left a message on my answer phone at home ( i don't have answer phone at home) and that they tried both my mobiles ( I only have one) and that both numbers were dead ! my mobile is working perfectly fine. Again the receptionist just shrugged.
I do not work locally so this is really not ideal for me.
As a result I have registered with another local dentist, one who seems to care about their patients and understand that not all of us can just hang around for an appointment to suit them.
My advice is avoid them if you can !!
This place is a joke. I had a plate fitted last November; told then in January I wasn't happy with it (gave it two months to bed in); was offered another plate (as if!) and was then told I would be referred for some specialist treatment. Despite chasing on a number of occasions and being told by the grumpy receptionist she would ring back I have heard nothing and have been looking for a new dentist since. Oh - and the "spit bowl" in the surgery I was using had a horrible stain across it! Shame zero stars isn't an option.
I saw Dr Pav today for a filling which I was quite apprehensive about, but I was really pleased with how he and the rest of the staff made me feel relaxed and comfortable in the chair. Pav was really calming and explained everything really well. The entire thing was pain free and his nurse was delightful and helped put me at ease too. I don’t look forward to going to the dentist but I’m happy to see this team if I ever need anything else done.
my dentist is amazing!!! caring, competent and welcoming. i have had route canals and fillings and my dentist has made me feel safe and comfortable every time. she listens to me and is aware if i'm feeling any pain at all. all my procedures have been 99% pain free and easy. I couldn't recommend them more!!! fantastic.
I have had my hygienist appointment cancelled for the 4th time today - twice hygienist ill, once hygienist hadn't a chair as the dentist needed it and once no hygienist available. That's three days I've taken off work. I'm told now I cant have hygienist appointments under Denplan from today as they aren't offering them anymore. Last year there were no Denplan dentist for 3 months. still have to pay in full every month though. Its gone really down hill in the last year and the staff aren't at all happy either. Come on Mohammed - lets get it back to being a great place!!Read More
One of the best dentists I've had and I've had some good ones. Very happy with the way I'm treated and rarely have long to wait. One of the receptionists appears a bit dippy though? Shame that �Read More
fed up of zero care attention to customersRead More