If I could give them no stars I would! Takes an age to get through on the phone to make an appointment. I booked an emergency appointment for my husband for a filling as his tooth cracked. He took the day off work to attend and was told they couldn't do it at an emergency appointment. They booked him another appointment to have it done which he took another day off work for only to be told they had only booked a checkup appointment not a filling appointment, so they sent him away (taking his money for the filling they hadn't done yet!). On his third appointment, another day off work, they filled it. He later saw a surgical dentist at the L&D on another matter and they looked at the filling and said it would break in a few weeks (it did!). Apparently only an incompetent dentist who was only after your money would put a filling in of that type with my husbands bite force. You only need to see the 'target' sheet clearly on display at the back of reception to know you are only a number and not a patient! Haven't been back since and £100 down! Kings Dental down the road are 100% better.
In 2015 I lost a back tooth because one of the dentists (South African guy) at this practice failed to notice that there was a crack in it. It got infected, I was in agony and I now am minus a molar. I visit regularly but never see the same dentist twice. In the space of six months this year my teeth apparently went from fine and needing no treatment, to my two upper wisdom teeth needing fillings and a lower molar needing a root canal or extraction. Why was none of this picked up six months ago? I am currently looking for an alternative dental practice and have no plans to return here.
No stars. The most incompetent dental practice I have ever been to! Stay away! I have had at least a 40 minute wait each time even though I told them I have anxiety problems. I attended for a tooth removal, at the start I heard the dentist and dental nurse discuss that the tools they needed for the procedure were being used by another dentist which didn't fill me with confidence! Two hours later the tooth still wasn't out and I was in excruating pain. I was told that I had to go to a specialist and could take two weeks! I spent a whole week in unbelievable pain, eventually I got to the specialist and it took 2 minutes to remove. I also paid in advance for a crown also which would cost over £400. I went to the appointment and told 3 people ahead of me. At this point I had had enough and asked for my money back. I had paid them by cleared funds in advance. I now have to wait up to 2 weeks for a cheque!!! So basically I might get my money in 3 weeks time. Unacceptable!!!!
This dentist wanted to charge me over £700 to for four fillings that I ‘apparently needed’. Went to another dentist after hearing about how good they were and was told that I didn’t four fillings and only needed one for just over £50. Rip off merchants!