In 2015 I lost a back tooth because one of the dentists (South African guy) at this practice failed to notice that there was a crack in it. It got infected, I was in agony and I now am minus a molar. I visit regularly but never see the same dentist twice. In the space of six months this year my teeth apparently went from fine and needing no treatment, to my two upper wisdom teeth needing fillings and a lower molar needing a root canal or extraction. Why was none of this picked up six months ago? I am currently looking for an alternative dental practice and have no plans to return here.
If I could give them no stars I would! Takes an age to get through on the phone to make an appointment. I booked an emergency appointment for my husband for a filling as his tooth cracked. He took the day off work to attend and was told they couldn't do it at an emergency appointment. They booked him another appointment to have it done which he took another day off work for only to be told they had only booked a checkup appointment not a filling appointment, so they sent him away (taking his money for the filling they hadn't done yet!). On his third appointment, another day off work, they filled it. He later saw a surgical dentist at the L&D on another matter and they looked at the filling and said it would break in a few weeks (it did!). Apparently only an incompetent dentist who was only after your money would put a filling in of that type with my husbands bite force. You only need to see the 'target' sheet clearly on display at the back of reception to know you are only a number and not a patient! Haven't been back since and £100 down! Kings Dental down the road are 100% better.
I would think twice if you are thinking about registering with this dental practice. I find the staff quite miserable, rude and uncaring, when you go in the receptionist seems quite annoyed that you have turned up, its like you are disturbing her day! I made an an appointment back in March to see the dentist which they sent an email confirmation, when I got there they said I actually do not have an appointment despite me showing them the email, the receptionist just shrugged!
Today I went for my hygienist appt that was booked back in February, I arrived on time to be told the appointment had been moved to later in the
day and that they had left a message on my answer phone at home ( i don't have answer phone at home) and that they tried both my mobiles ( I only have one) and that both numbers were dead ! my mobile is working perfectly fine. Again the receptionist just shrugged.
I do not work locally so this is really not ideal for me.
As a result I have registered with another local dentist, one who seems to care about their patients and understand that not all of us can just hang around for an appointment to suit them.
My advice is avoid them if you can !!
This dentist wanted to charge me over £700 to for four fillings that I ‘apparently needed’. Went to another dentist after hearing about how good they were and was told that I didn’t four fillings and only needed one for just over £50. Rip off merchants!
I have had my hygienist appointment cancelled for the 4th time today - twice hygienist ill, once hygienist hadn't a chair as the dentist needed it and once no hygienist available. That's three days I've taken off work. I'm told now I cant have hygienist appointments under Denplan from today as they aren't offering them anymore. Last year there were no Denplan dentist for 3 months. still have to pay in full every month though. Its gone really down hill in the last year and the staff aren't at all happy either. Come on Mohammed - lets get it back to being a great place!!Read More
One of the best dentists I've had and I've had some good ones. Very happy with the way I'm treated and rarely have long to wait. One of the receptionists appears a bit dippy though? Shame that �Read More
fed up of zero care attention to customersRead More